Privacy and Cookies

Privacy Policy

Bater & Stout Opticians is the trading name of A G Stout Optometric Services Limited.

This privacy policy explains how we use any personal information we collect about you.

Topics

WHAT INFORMATION DO WE COLLECT ABOUT YOU
HOW WILL WE USE THE INFORMATION ABOUT YOU
MARKETING
ACCESS TO YOUR INFORMATION AND CORRECTION
CHANGES TO OUR PRIVACY POLICY
COOKIES
HOW TO CONTACT US

WHAT INFORMATION DO WE COLLECT ABOUT YOU

We collect information about when you book an appointment, place an order for products or services, and during the process of contact lens assessment, checks, eye examination and sight testing.. We also collect information when you voluntarily complete feedback or survey forms. Website usage information is collected using cookies.

We have a CCTV system within the practice for theft prevention and evidence purposes. The images are overwritten after 31 days, unless kept for evidence required beyond that time.

HOW WILL WE USE THE INFORMATION ABOUT YOU

We collect information about you to process your appointments (NHS and private), reminders, provide the best ocular and contact lens examination, to process orders, direct debits and for the purposes of Hospital Eye Clinic and Medical referrals where appropriate.

If you agree, we may contact you by phone, email, SMS or letter, about products or services we think may be of benefit to you.

We do not pass on your details to 3rd parties for marketing purposes.

In processing your order, we may send your details to a finance company (when you have requested finance). In turn they may share your details with credit reference agencies and fraud prevention agencies.

Where you belong to a membership scheme, we will share the minimum details necessary with a collection agency (currently Coopervision, Adaro or Iris visioncare), in order that they can process the payment and provide products where required.

MARKETING

If you agree, we may contact you by phone, email, SMS or letter, about products or services we think may be of benefit to you. You may opt out of any consent at a later date.

You have a right at any time to stop us from contacting you for marketing purposes.

If you wish to opt out of any previously consented marketing, please click here/or speak to a member of the reception team.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: enquiries@baterandstout.co.uk or Mr A G Stout, Bater & Stout Opticians, 129 Woodfield Street, Morriston, Swansea SA6 8AL.

CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and we will incorporate any updates on this page. This privacy policy was last updated on 25/05/2018.

COOKIES

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can be used to improve your experience when using our website by remembering preferences, so you don’t have to keep re-entering your choices when you visit again, and for us to gain an insight in to how our visitors are using our website.

None of the cookies used on our website can be used to identify you personally. They are just used to help make the site better for you the visitor.

To learn more about cookies and how to manage them, you can visit http://aboutcookies.org/.

Our website sets a session cookie to allow customers to login and temporarily store user settings. Session cookies are deleted when you close your browser.

_Cookie Content
ASPSESSIONID_ Session cookie deleted when you close your browser.

 

Measuring our website usage with Google  Analytics

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personal information that can be used to identify you. This helps us analyse data about webpage usage and improve our website in order to tailor it to customer needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Google Analytics sets the following first-party cookies:

_Cookie Content Expires
_utma_ Random Number 2 years from now
_utmb_ Random Number 1 day from now
_utmc_ Random Number When you quit your browser
_utmz_ Random Number 6 months from now

 

Opting-Out of Third Party Cookies

Some cookies are used/provided by 3rd party sources, whilst i may not be using all of them, here are the links to those sites so that you can choose to opt-out should you wish to:

_Cookie Content
Google Analytics http://tools.google.com/dlpage/gaoptout
Google Ads http://www.google.com/ads/preferences/html/opt-out.html
https://www.google.com/settings/ads/onweb/#display_optout
Yahoo Ads http://info.yahoo.com/privacy/us/yahoo/opt_out/targeting
Add This http://www.addthis.com/privacy/opt-out
Facebook Ads http://www.facebook.com/settings?tab=ads


HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you: enquiries@baterandstout.co.uk or Mr A G Stout, Bater & Stout Opticians, 129 Woodfield Street, Morriston, Swansea SA6 8AL