Customer Feedback

We take our customer feedback very seriously and love to here from our customers regarding our products and services.

Here are just a few testimonials we have received.

Average Ratings from
246 Testimonials
Friendliness
Professionalism
Eye Test
Recommendation
Overall
A Harding (43)
14/4/2015

Friendly and Professional staff, Good with children. Would highly recommend Bater and Stout to all family and friends.

Friendliness
Professionalism
Eye Test
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Overall
C Jones
14/4/2015

Optician made us feel at ease and my youngest daughter who is 3 did not want to leave as she was enjoying it too much. Stress free experience!! Thanks.

Friendliness
Professionalism
Eye Test
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Overall
L Fisher (69)
7/4/2015

Always feel at ease and have total faith and confidence in their care which is always of highest quality and standard of service.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
H Williams (8)
23/9/2016

 Made my sons experience lots of fun so no fear of coming for tests.  My daughter even took part in some of the tests so lots of fun.

Friendliness
Professionalism
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P Perkins (59)
23/9/2016

 All staff were friendly, professional, and welcoming.  The optician explained everything in great detail and answered all my questions.

Friendliness
Professionalism
Eye Test
Recommendation
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R Nicholas (67)
23/9/2016

 Quick & efficient, friendly yet professional.  Excellent - from my eye test to frame selection to concluding the visit.  First class, Thank you.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
B McGaughey (83)
23/9/2016

 Pleasant, friendly, no delay A+

Friendliness
Professionalism
Eye Test
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S Harris (66)
23/9/2016

 Efficient, friendly and caring teamwork between receptionists, technician and opticians.

I have always felt comfortable in the close contact, dark room environment necessary for eye tests.  Absolute faith in skill and care given, with explinations and reassurances. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S Thomson (62)
23/9/2016

 Friendly and informative with no-one trying to sell glasses even though there was a very slight alteration in eyesight test.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S Hover (71)
23/9/2016

 The staff are very friendly and professional. You are always called on time and they always advise you on which type of frames to have to suit the shape of your face.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J A Rees (89)
23/9/2016

 Thorough eye examination, good follow up arrangements put in place to identity any ongoing issues.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
K J Hackford (67)
22/8/2016

 Warm welcome from all members of staff. Friendly and curteous examination, Inforamtion was excellent and reassuring.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Sabin (54)
17/8/2016

 Very friendly staff, fully explained my eye probelm "astigmatism"

Friendliness
Professionalism
Eye Test
Recommendation
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N John (35)
17/8/2016

 Very friendly and relaxed atmosphere.  Appointment on time, no delays, professional setup, very pleased.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Jones (40)
3/8/2016

 Very helpful staff & most thorough eye examination i have had, being a spectacle wearer all my life.  

Friendliness
Professionalism
Eye Test
Recommendation
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Mr K D Prosser
2/8/2016

 Very good service, professional, given correct diagnosis as far as i am aware. Hoping for a good outcome.

Friendliness
Professionalism
Eye Test
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R Fuller
2/8/2016

 Very professional informative and friendly with no pressure to buy. so much better than the chain opticians.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
E O'Connell
2/8/2016

Always helpful and cheerful in shop and on phone.  Any questions answered and feel confident with level of test.  Service with a smile always, Thank you :) 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Pumfrett
2/8/2016

 Everyone friendly and helpful.  Good selection of frames. Happy with Eye Examination.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S K Williams (69)
27/7/2016

 Ive been coming to Bater & Stout Opticians for over twenty years, before that my late husband came there and has alwats been most impressed with my treatment and welcome.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
A Williams (60)
27/7/2016

 Easily got an appointment at the time and date i wanted.  You have such a friendly and knowledgable staff that you feel confident that you are having the best service.  I would have likes a little more time taken over the examination.  Reassured my eyesight is fine, thank you for giving me peace of mind.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
P Kent (68)
27/7/2016

 As a visitor for the first time, i was impressed by the extremely thorough examination conducted in a very relaxed atmosphere.  First class start to finish.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
R Howells (25)
12/7/2016

 Professional. Freindly & never felt rushed.  Will be bringing my children here when they are old enough.  Thank you!!

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L S Temba (37)
12/7/2016

 Was pleased by professionalism, especially by optician.  Overall i had a good service.

Friendliness
Professionalism
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J Grinter (89)
12/7/2016

 Very thorough, very patient witht he elderly and very informative as to what was available - Overall Excellent.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J C Jones (80)
12/7/2016

 I found it very helpful and i learned several things that was useful and i intend putting into practice.

Friendliness
Professionalism
Eye Test
Recommendation
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K Howells (23)
12/7/2016

 Very efficient, friendly welcoming staff. Professional but friendly.  Would highly recommend.

Friendliness
Professionalism
Eye Test
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Overall
M Morris (72)
12/7/2016

 I have appreciated service which has been unfailing, thorough, professional and caring.

Friendliness
Professionalism
Eye Test
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Overall
M Jones (44)
12/7/2016

 Visiting any medical establishment has never featured high on my agenda, I found the service relaxed and professional.  If i'd realised that eye tests were not so difficult, i would have definetly visited more often than once every 16 years.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
Mrs E G Ingram (70)
27/6/2016

 As a regular client, my visit on this occasion was as usual, professional, and most thorough in dealing with all problems of my multi eye conditions

Friendliness
Professionalism
Eye Test
Recommendation
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P Harries (58)
27/6/2016

 Very Good Experience, Friendly service, Good Selection :-)

Friendliness
Professionalism
Eye Test
Recommendation
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M Shumack (10)
27/6/2016

 Friendly and professional sevice, relaxed my daughter very well

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L Taylor (5)
27/6/2016

 Excellent when examining my daughters eyes, Professional and friendly. Explains what is happening with the eyes.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
H Jones (6&9)
27/6/2016

 Very professional and excellent.  Manner with children made it fun, Thanks

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L Bissett (62)
27/6/2016

 I thought the experience was something I havent experienced before, Pure brilliant.

Friendliness
Professionalism
Eye Test
Recommendation
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Mrs P Harper (60)
27/6/2016

 I am a long time client, If i were not happy with the service, I could have chosen from the many other opticians available. That i havent is the best recommendation.

Friendliness
Professionalism
Eye Test
Recommendation
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K Jones (68)
27/6/2016

 You are treated like one of the family.

Friendliness
Professionalism
Eye Test
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Overall
N Rees (48)
27/6/2016

 Our whole family use Bater & Stout, we have always had a warm, friendly service and cannot fault any aspect.  Thanks so much. Brilliant

Friendliness
Professionalism
Eye Test
Recommendation
Overall
W Durke (73)
27/4/2016

Only ever went to one opticians practice since 1947, which has now closed.  This opticians has the same personal experience. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
A Vickery (17)
27/4/2016

Every visit is pleasant!  The staff are incrediblt friendly, and their professionalism is of the highest. 10/10!! 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L Morcom (63)
27/4/2016

My eye test was very thorough and professioanl. On my previous visit, I was edvised that replacement glasses were not necessary, I was grateful for honest advice and not being pursuaded to buy glasses on this visit.  On this visit i decided to have new ones and recieved pleasant and helpful advice, thank you. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
D Hyatt (10)
27/4/2016

Always very friendly and welcoming.  As a dad - very warming to be told/explained as of what tests are for. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M Thomas (43)
27/4/2016

Very pleasant, staff service and approach to be commended!! 

Friendliness
Professionalism
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G A Davies (11)
27/4/2016

Fromt he moment you arrive you are made welcome, very friendly & polite.  The examination and sheer professionalism was brilliant.  First class from start to finish. Thank you 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S E Cashin (44)
27/4/2016

 Each time myself or a member of my family visit the opticians we are welcomed with a friendly and welcoming service and a excellent eye examination, thank you

Friendliness
Professionalism
Eye Test
Recommendation
Overall
A Bailey (72)
27/4/2016

My visit was very pleasant and the staff polite and very welcoming. Mr stout was courteous and very thorough in his examination.   

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M Griffiths (70)
27/4/2016

I appreciated the consideration given to the fact that i am very deaf. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Kays (11)
5/4/2016

From the moment you enter the door, everyone is caring, helpful and friendly.  But most of all the optician makes you fell comfotable and welcome.  Plus the examination is not rushed and there is continuous and clear communication and explination throughout.   

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M M Hubbins (86)
5/4/2016

Seen on time for your appointment a very friendly atmosphere in the waiting room. 

Friendliness
Professionalism
Eye Test
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Overall
C Plambeck (11)
5/4/2016

C particularly enjoyed squeeking the pig and hoking the horn!!!! 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
C Jones (27)
5/4/2016

Brilliant, Fast service.  optician generously made time for contact lens consulation at short notice. Staff are welcoming and genuinely keen to help. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Price (73)
30/3/2016

 My Experience was very good,  It was welcoming and proffesional at the same time.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
C Barry (10)
30/3/2016

 Really child friendly excellent service and experience.  Full examination provided to both my son and myself.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S L Smith (9)
30/3/2016

 They are very friendly, very helpful.  The optician was out standing,

Friendliness
Professionalism
Eye Test
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Overall
J Edgecombe (68)
29/3/2016

A highly professional service in a friendly and relaxed environment. 

Friendliness
Professionalism
Eye Test
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M Crawford (78)
29/3/2016

Professional - Caring - Willing to explain facts 

Friendliness
Professionalism
Eye Test
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Overall
S Lees (63)
22/3/2016

Young girl friendly and helpful on the desk - Lindsay friendly and experienced, picked up smallest problem and allowed me to decide what i wish to do about purchasing glasses when i am ready.   

Friendliness
Professionalism
Eye Test
Recommendation
Overall
B Flynn (69)
22/3/2016

 Found everyone very helpful and thorough in their eyes test. Service very good.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
E Jones (15)
22/3/2016

 I was seen straight away without an ppointment because i was in pain.  The staff were very kind and Mr Stout heped me with the pain and spoke to the hospital for me.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Fowler (69)
22/3/2016

 Very welcoming and gives plenty of information when having an eye test which is very good and reassuring.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
D L Thomas (8)
22/3/2016

This was the first time D had had an eye test, She was put at ease and Mr Stout's friendly approach put her in the right frame of mind.  It was a fun experience for her. Thank you 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S Warren (63)
22/3/2016

Find you friendly and you put me at ease, very helpful and i dont feel embarrased when trying on glasses. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
P A Buxton (65)
22/3/2016

I am glad i have seen Mr Stout, He saved my eye sight. 

Friendliness
Professionalism
Eye Test
Recommendation
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J Flethcher (57)
22/3/2016

 I felt comfortable having eye test and felt there was no rush, especially choosing frames.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
N Morgan (47)
22/3/2016

The whole experience of visiting Bater and Stout was exceptional, Ive had eye/vision problems for many years but never been offered the lovely support i have from Bater and Stout. 

Friendliness
Professionalism
Eye Test
Recommendation
Overall
G Hughes (31)
22/3/2016

 Attended with my son who has aspergers and asked a lot of questions, very friendly patient optician.  Fantastic service =)

Friendliness
Professionalism
Eye Test
Recommendation
Overall
G Beckett (67)
25/2/2016

 My visit to Bater and Stout Opticians was good, the receptionists was very friendly and put me at ease, but i haven't had any problems before anyway. they have always been friendly.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
D & T Lenihan (10 & 8)
25/2/2016

 Very good friendly service. Thank you :)

Friendliness
Professionalism
Eye Test
Recommendation
Overall
G Teague (62)
25/2/2016

 Good, Friendly service, thorough eye test. I have confidence in their care of my eyes.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
P Wassell (52)
25/2/2016

 Have been a client for many years and always felt i was being treated in a most professional way.  Everything was explained in an easy to understand way.  

Friendliness
Professionalism
Eye Test
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Overall
M ford (65)
25/2/2016

 Really pleasant and helpful staff, and coudnt ask for a better service.

Friendliness
Professionalism
Eye Test
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Overall
C Pugh (24)
11/2/2016

 Been here a good few years. Brilliant service & would highly recommend other to come here. 

Friendliness
Professionalism
Eye Test
Recommendation
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R Barker (38)
11/2/2016

 Thank you to Tony for making M and I's visit so child friendly!!  And for taking the time to explain things.

Friendliness
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H Rees (82)
11/2/2016

 Service is always efficeint, prompt and friendly.  On this occasion my mother was experiencing difficulty reading due to a cataract in her only functioning eye.  Mr Stout took time trying out options available to her and has secured a magnifying glass via a welsh assembly scheme.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M Murphy (65)
11/2/2016

 Very impressed with service and helpfulness of staff.  very reassured by explanations given after eye examination too.

Friendliness
Professionalism
Eye Test
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Overall
J Rees (75)
11/2/2016

 I find everything excellent, I really like the concept that you ring the patient the day before the apt to remind them.  

Friendliness
Professionalism
Eye Test
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Overall
S Kierke (55)
11/2/2016

 Very nice that i could walk in to enquire and tehn be seen to there and then.  

Friendliness
Professionalism
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Overall
V Howells (67)
11/2/2016

 Excellent eye examination.  Mr Stout very professional and explained everything clearly, very pleasant and professional manner.

Friendliness
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Eye Test
Recommendation
Overall
C John (62)
26/1/2016

 I was very worried baout floaters in my left eye, i was reassured and had various tests. all staff are very helpful.

Friendliness
Professionalism
Eye Test
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Overall
R Watts (53)
26/1/2016

 was nervous but put at ease by receptionit, and very happy with the test. Optician was friendly and professional.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
D Llewellyn-Lloyd
26/1/2016

 The staff are friendly and approcahable as well as knowledgeable.  I would highly recommend the service to friends and family on this basis.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
R Neville-Lloyd (86)
26/1/2016

 This is the most thorough eye test that i have ever had (including hospital) Most professional and very friendly.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
E Pylypiw (60)
26/1/2016

 Very plesant, cheerful and always helpful. Mr Bater always puts you at ease and i trust him 100% with my vision. Most helpful

Friendliness
Professionalism
Eye Test
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Overall
S Howell (21)
6/1/2016

 All staff were excellent, the optician was very informative and explained what he was doing and what it meant,  Excellent staff :) :)

Friendliness
Professionalism
Eye Test
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Overall
E Clark (79)
6/1/2016

 Everyone is so friendly and makes you feel special.

Friendliness
Professionalism
Eye Test
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Overall
F Mansell (5)
6/1/2016

 The First visit was friendly, welcoming and made "f" feel at ease.  The optician was caring giving out his personal mobile number to contact him if any further problems over the christmas period.

Friendliness
Professionalism
Eye Test
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Overall
S Glover (14)
6/1/2016

 Wonderful Experience for my son who wants contact lenses.  Was even given a quick trial of a lens.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L John (26)
6/1/2016

 Staff are always welcoming, friendly and helpful.  The eye tests and contact lense checks are always thorough.  The optician helped me choose glasses that suit my face shape and style.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
J Perrott (72)
6/1/2016

 Its always a plesant experience, friendly outgoing staff whose smile lights up an often dismal day.  

Friendliness
Professionalism
Eye Test
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J P Morgan (68)
6/1/2016

 Examination was thourough and friendly and to time.  Receptionists are helpful.

Friendliness
Professionalism
Eye Test
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Overall
J Davey (4)
14/12/2015

 The optometrist was absolutley fantastic!!  J thoroughly enjoyed his exprience today.

Friendliness
Professionalism
Eye Test
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Overall
J Evason (27)
14/12/2015

 Everyone i encountered on my arrival has been so warm, friendly and welcoming.  Truely lovely experience.

Friendliness
Professionalism
Eye Test
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Overall
W Evason (67)
14/12/2015

 I have always seen Mr Bater who has answered all my queries knowledgeably and i have faith in his expertise and experience. I have no qualms about seeing Mr Stout as more exerience gains more knowledge.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
C David (30)
11/11/2015

 I broke my glasses resulting in needing a new pair.  I called for an appointment - Very helpful and on the same day (saturday)  Brilliant service.

Friendliness
Professionalism
Eye Test
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Overall
P B Hinchliffe
10/11/2015

 Professional, friendly and trustworthy.  No-one enjoys an "exam" but this experience was head and shoulders above others.  

Friendliness
Professionalism
Eye Test
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Overall
L Lewis (71)
9/11/2015

 Warm friendly welcome, thorough explination of all the procedures.  Helpful staff too with fitting.

Friendliness
Professionalism
Eye Test
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T Bath (7)
5/11/2015

 I was seen on time, had a fun examination and left happy.  Dad was well informed regarding my eye health. Thanks

Friendliness
Professionalism
Eye Test
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H Way (38)
5/11/2015

 My Husband and all three children visit your opticians, We always feel welcome and there is a friendly atmosphere.  The eye tests are very thorough. I will highly recommend Bater and Stout Opticians.

Friendliness
Professionalism
Eye Test
Recommendation
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S Cound (65)
5/11/2015

 I feel that Tony stout and i have a good rapport we seem to share some common interests and possibly similiar interests in our pasts.  And we have a similiar sense of humour.

Friendliness
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Eye Test
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M Stone
5/11/2015

 I always worry about anything to do with my eyes and was put at ease due to the way everything was.  Very professional and friendly, I was impressed and would recommend this opticians to everyone.  Tony was a true gent.  thank you

Friendliness
Professionalism
Eye Test
Recommendation
Overall
A freeman (81)
5/11/2015

 I was always put at ease and all issues were discussed clearly.  It was an informative scenario, which has contributed to the up keep of my optical health.

Friendliness
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Eye Test
Recommendation
Overall
S James (38)
5/11/2015

 Friendly welcome, Staff seem to know my  name!!  re-assuring examination.  Always feels at ease.  Good job!!

Friendliness
Professionalism
Eye Test
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Overall
E Fowles (66)
3/11/2015

 Mr Stout was fantastic - and very professional.  He explained everything to me and put me at ease (havent had an eye test before)

Friendliness
Professionalism
Eye Test
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Overall
M Richards
28/10/2015

 Very nice, Funny and friendly.  My daughter was happy with the test and happy with the glasses she wanted.

Friendliness
Professionalism
Eye Test
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Overall
J Raven (17)
22/10/2015

 Mr Stout was very friendly and carried out a thorough eye test, explaining each step to me.

Friendliness
Professionalism
Eye Test
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Overall
R Morgan (94)
21/10/2015

 Friendly staff at desk - helpful and accomodating.  Tony the optician was very thorough and patient.  The examination room was rather small for the wheelchair but we managed.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
F Lake (70)
20/10/2015

 Very friendly and can have a laugh.

Friendliness
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L Mayberry (65)
20/10/2015

 I found my visit to the shop very friendly and informative and very professional, and i was made to feel at ease.

Friendliness
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Eye Test
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Overall
B J Jacob (59)
19/10/2015

 Always find the eye tests are thorough and useful followup advice is given.  New glasses are only recommended where change is significant.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
C Parton (58)
16/10/2015

 I came back to Bater and Stout as i knew i would have a thorough eye examination.

Friendliness
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Eye Test
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M Jones (76)
16/10/2015

 Had eye test everything was good, very good choice of frames which i always change every year.

Friendliness
Professionalism
Eye Test
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Overall
D Parker (51)
16/10/2015

 Every visit is always a pleasure, from the warm friendly welcome right through to glasses pick up.  Tony Stout is one of the most professional people i have ever known amd his customer service is second to none.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
D Jones (23)
16/10/2015

 It was very friendly, very professional. I would recommend it to people.

Friendliness
Professionalism
Eye Test
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J Bowen (6)
12/10/2015

 My 6 yr old daughter is a patient of the opticians and finds coming here very easy considering she needed drops.

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Eye Test
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Overall
R Evans (28)
12/10/2015

 really friendly at the desk and on the phone.  Optician was really understanding and explained everthing clearly.  Had great support to choose my glasses and was surprised they were ready the same day.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
R Tyler (37)
6/10/2015

 Optician was very friendly and professional. Put my son at ease immediately.  Thank you xx

Friendliness
Professionalism
Eye Test
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Overall
T Deem (5)
1/10/2015

 Fab service, friendly people, will not have any issues bringing my nervous child again.

Friendliness
Professionalism
Eye Test
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Overall
S Lloyd (78)
15/9/2015

 Put at ease

Prompt Service

Friendly & Humorous

Thorough and reassuring

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M J Davies (39)
7/9/2015

 I was very impressed with the professionalism and how much help all the staff gave me.  thank you so much for the help.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
M Guard (57)
7/9/2015

 From the initial appointment call to the collection of my glasses the overall experience was enjoyable.  the staff are very welcoming, helpful and do their job well.  no complaints at all.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L Locker (58)
5/9/2015

 Was put at ease about probelm, Everything was explained clearly, was not put off by resistance by hospital staff on phone about need to have further investigations at hospital that evening.  

Friendliness
Professionalism
Eye Test
Recommendation
Overall
Mr W G F Matthews (76)
3/9/2015

 I dont have to wait long before being seen too, I have a thorough examination, staff very friendly.  I never have to wait long for my new glasses.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
S Bissett (55)
2/9/2015

 Pleasant, Variety of different specs, Staff very helpful, Would recommend to others.

Friendliness
Professionalism
Eye Test
Recommendation
Overall
L Thomas (74)
1/9/2015

 Always greeted with a smile and everyone helpful, Everyone has time to listen to any problems you may have, however trivial.  thank you.

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Professionalism
Eye Test
Recommendation
Overall
H Russell
1/9/2015

Just a quick Thank you for the diagnosis report as requested by the Disability Support dept of the Open University.  It describes perfectly my condition and will assist in the programme of support available to me. 

 

Also thank you for my wonderful little Visum  magnifier which rarely leaves my side now unless it's on charge!  You've no idea of the difference it has made to everyday tasks.

 

Finally thank you for your continuous excellent ,professional service. From the moment we arrive at Reception right through to the eye examination and after. 

I can't recommend you highly enough.  

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L Shellard (30)
21/8/2015

 The optician made the visit fun for my little boy, He already wants to return.  Faultless!!! *****

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M M Evans (81)
20/8/2015

 My late husband and i have always liked the professionalism and friendliness of all the visits and service we have recieved at our morriston Branch.  I like the welcome and friendly service i always recieve.  

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H Thomas (10)
19/8/2015

 Always recieve excellent service and you look after my daughter really well.  Caroline is a credit to you and is so knowledgable and amazing with H.  Thank you!!

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M A Wade (66)
18/8/2015

 Whenever i visit the shop, i feel comfortable and at ease.  Always feel able to tell the staff exactly what i want.  Never feel under pressure to buy new frames.  

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M Montagnolo (82)
14/8/2015

 staff was polite, friendly and helpful.  Eye test was carried out in aprofessional and efficient fashion.  I would recomend this opticians to my friends.

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O Davies (8)
14/8/2015

 Very good - Optician had lots of patience with my son as he is not keen on having his eyes tested!!  Friendly and helpful service too!

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H Dutton (9)
14/8/2015

 I got to choose new glasses, So i am very happy!!

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E Hoke (7yrs11months)
13/8/2015

 Always helpful, staff willing to adapt to my needs, Wouldnt go anywhere else.

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F Dutton (5)
13/8/2015

 We had excellent fun honking the horn after our eye tests!!

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D J Cox (65)
12/8/2015

 Excellent in all aspects!

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S Dawson (42)
12/8/2015

 Amazing as ever, Cant fault anyone or anything.

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S Lynn (42)
10/8/2015

 Appointment on time, helpful text appointment reminder the day before, friendly service. Put my daughter at ease, Overall very good.

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S Rees (37)
8/8/2015

 My Sons overall experience at Bater and Stout opticians was very good

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L Lewis (41)
1/8/2015

Always welcoming, Mr Stout always remembers who i am making it a more personal experience.

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L fenwick (7)
1/8/2015

 It was a fun experience with a kind man!!

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J Richards (80)
29/7/2015

 Staff are very pleasant and helpful, so you are made at ease from start to finish

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J B Lewis (83)
29/7/2015

 Ive been seen by each member of staff as Mr Bater pointed out to me, I have always been impressed from tests to supplying glasses to minor repairs and new cases when required, Always a friendly welcome whenever i need anything or just making enqiries.  Thank you

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M Robinson (69)
27/7/2015

 Very professional showing high levels of care and feel safe in your care!!

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N Roberts-Lewis (77)
25/7/2015

 Mr Stout radiates confidence and sympathy despite my serious problems

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Mrs M J Fox (86)
23/7/2015

 Very helpful staff who will spend as much time with you as needed.

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G Owen (58)
23/7/2015

 Prompt courteous service, shop well presented and spectacle frames clearly identified,

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M Beynon (65)
21/7/2015

 Receptionists - Good telephone manners, helpful and polite.  Opticians - thorough, professional and polite.  would not think of changing opticians.

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S Jones (64)
20/7/2015

 Always very pleasant and helpful. each visit i make i laways learn a bit more of the way my eye's work and the explainations are on going concerning the whole eye.  

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J Jones (80)
20/7/2015

 I always found all of the staff, friendly, helpful and efficient.  

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D Roberts (45)
20/7/2015

 Always feel cared for and very welcome

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J Fordham (55)
18/7/2015

 My first visit to Bater And Stout Opticicans was excellent, I had a thorough examination, which i was very pleased with.  

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T Henry (9)
17/7/2015

 Very friendly staff and examination was fun :-)

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P S Ellery (85)
16/7/2015

 I have always left feeling that i have been seen to properly.

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W P Davies (67)
13/7/2015

 My visit was a good experience the optician was friendly and explained everything as we went through the examination.

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M Davies (10) E Davies (8)
13/7/2015

 We visited and was made to feel very welcome. Friendly and professional and the boys were totally at ease throughout the examination.  Many thanks once again.

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T Thomas (50)
11/7/2015

 I arrived at 12:45 on a saturday!!  I wasnt turned away and i was checked thoroughly even though they were closing.  I was reassured at all times and a follow up appointment was made within a week.  

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S Dawkins (55)
9/7/2015

 I have always been treated with the upmost courtesy and professionalism. I would highly recommend Bater and Stout Opticians.

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M Slee (43)
7/7/2015

 Very friendly, Informative, Made to feel at ease. I completely trust the advice i am given - always objective and professional

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M Hearne Jenkins (42)
7/7/2015

 As always, great friendly staff & Tony very Professional and good fun!! Fab experience!!

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J Leonard (72)
6/7/2015

 As stated above, I have been a patient with Bater and Stout for over 20 years. The service and attention by staff is impeccable. would recommend to anyone.

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A Albrighton (18)
2/7/2015

 My first visit to Bater and Stout was with my grandfather as he comes here and the staff are very friendly and suggested an eye test after expaining my difficulties.

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H Russell (55)
27/6/2015

 The appointment system is flawless. The staff are friendly, helpful and have an obvious pride in their practice.  My eye test was thorough and informative. I would recommend Bater and Stout as an optician of choice, as a customer I always feel valued.  

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K Lewis (17)
27/6/2015

 Whenever I come it is very friendly they are helpful and always inform me on the new things they have available. Wouldnt go anywhere else.  

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I Griffiths (8)
27/6/2015

 Brilliant, friendly and helpfull staff. confident of a high service everytime we visit. Thank you

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D Watkins (24)
25/6/2015

 Quiet, Not long to wait, friendly & Clean

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W Thomas (53)
23/6/2015

 Excellent Service, Staff warm welcome, chatty, Plenty of information.

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Overall
S Jones (58)
22/6/2015

 From entering the shop I was made to feel welcome and comfortable, and kept informed of what was happening.

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Overall
N Poole (55)
20/6/2015

 Very friendly and professional always willng to help

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S Ostad (32)
18/6/2015

The service was very efficient and friendly.   

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Eye Test
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Overall
J Erans (31)
16/6/2015

 Brilliant service from all the staff, Fab optician

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S Davies (42)
16/6/2015

 A lovely experience coming to the branch, staff always polite and always very helpful.

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Eye Test
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Overall
A Williams (5)
16/6/2015

 Very good, & makes my child happy to come for eye test.

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Overall
E Savage (9)
16/6/2015

 My son had an amazing experience with Mr Stout, the patience and willing to please was exceptional.

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J Roach (70)
15/6/2015

 I have been coming to this opticians for some years now and im always very happy with the service from both receptionists and the optician,

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J Z Jackson (43)
12/6/2015

 Quick and efficeint - Optician was very nice and explained everything well, the photos of my eyes were fascinating!

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Overall
A Curruthers (78)
11/6/2015

 Happy experience to know my eyes are getting whatever care is needed.

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Overall
M Carroll (71)
10/6/2015

 Always pleasant reception staff, very confident with examination recieved.

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Overall
K Davies (15)
10/6/2015

 All staff are lovely and are extremely helpful with any questions or concerns =)

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Overall
R Cullen (24)
10/6/2015

 A very good and helpful experience, explained everything in detail.  would highly recommend to others

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Overall
S R L Thomas (9)
10/6/2015

 It is always a pleasant and friendly atmosphere. They provide distractions for the younger children which is always helpful.

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Eye Test
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Overall
R Hutin (19)
9/6/2015

 Brilliant, Really efficient and gave that personal touch by phoning home to check on my progress.

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Overall
S Ford (21)
9/6/2015

 Im happy to have my eyecare looked after by Bater & Stout, and always recommend to family and friends.

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Overall
P Derges (70)
9/6/2015

 The first impressions are the friendly greetings by staff who were very helpful, The eye test itself was done in a very friendly and profesional manner.

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Overall
C Lewis (24)
3/6/2015

 I have always recieved excellent and efficient service at Bater & Stout, and i shall continue to come here for this service.

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Overall
Mr G Davies(46)
3/6/2015

Bater and Stout provide a professional and friendly service . second to none - very satified. 

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Overall
Mrs M A Bergamo
3/6/2015

The staff are very friendly and always give a smile when you call.  Always a pleasure to call.

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Mr J R Brandrick (58)
2/6/2015

Extremely professional, they ask you questions and you also have an input as well.

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S Joyce (38)
2/6/2015

I have been coming to Bater and Stout opticians for a few years now, all my kids come too and we always get a good and friendly welcome. 

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Professionalism
Eye Test
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Overall
P McCarthy (53)
2/6/2015

Over the years i have had the confidence in the opticians professionalism and expertise. Thanks 

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M E Phillips (65)
1/6/2015

Very friendly and helpful, as I was handicapped at the time.   

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Eye Test
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Overall
B Harwood (88)
29/5/2015

My Mother in Law and I recieved a friendly warm welcome.  Her eye problems were outlined and the service given was excellent, Thank you. 

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Eye Test
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Overall
I Beale (64)
28/5/2015

I would not go anywhere else for my eye test.  Completely trust Tony Stout; who answers my questions/queries with professionalism.  The staff are always so helpfull. 

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C Davies (69)
28/5/2015

 My appointment was punctual, Everything was explained clearly at every stage.  

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E Jones (14)
28/5/2015

Excellent customer care as always, the staff are welcoming and the service is professional.  The optician always offers to help me with specific eye problems when i am unable to get to the hospital.  

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C Hart (18)
27/5/2015

Very welcoming and friendly staff, made me feel very comfortable whislt being seen by the optician.  Very informative and un-nerving. 

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Overall
T Brown (40)
27/5/2015

Confident with Opticians on every visit as only the best for each individual cutomer is provided and as customer we feel strongly about this.

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Overall
B Fenwick (9)
27/5/2015

felt safe and happy to be seen :) 

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E B Nedin (86)
27/5/2015

 Always a pleasure at my age to be given a friendly welcome and by professionals

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J & R Nevin
26/5/2015

 Great service & Had glasses the following day!!

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E O'Brian (31)
21/5/2015

Receptionist staff friendly and helpful, Mr Stout very professional, friendly and happy. 

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Overall
M J Leworthy (70)
20/5/2015

A Warm Welcome, professionalism, Excellent, made comfy and relaxed. 

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Overall
J Batcup (31)
20/5/2015

Excellent, Professional and friendly service.  Able to answer questions and concerns i had, have recommeded and will continue to recommend.   

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Professionalism
Eye Test
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Overall
L Williams (49)
19/5/2015

Friendly, Professional, Welcome, Efficient, well inormed service and overall high quality. 

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Overall
R Jones
16/5/2015

 Very Friendly Service, Thorough examination of both children. Texting service good at reminding of appointments.

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Overall
R Beveridge (66)
15/5/2015

 Each time my wife or myself have to visit all the members of staff are always friendly and helpfull at all times.

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M Smith (52)
13/5/2015

 I enjoy visiting Bater & Stout the staff are always helpful and they take time to explain everything to you.

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H M Evans (80)
13/5/2015

 I have always been happy with the service that i have recieved from all members of staff.  

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Overall
S Collins (39)
12/5/2015

 Excellent Service, wonderful with my son explained everything to me, not much room for improvement :)

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Overall
M Gould (47)
12/5/2015

 The children enjoyed the experience very much.  

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T D'Angeli (42)
12/5/2015

 Very pleased, lovely atmosphere and very friendly and professional, fabulous with my daughter.

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Overall
C Davies Langley
12/5/2015

 Started using Bater & Stout after having poor eye care at a major chain opticians.  Care has been excellent throughout my years as a customer.

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R Hamilton (70)
12/5/2015

 Good Good Good.  What more can I say?  I come sometimes moody but always leave with a smile on my face. HAHA!!!

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D Babb
6/5/2015

 I found my experience very easy and welcoming. never had any problems, very happy with the current service.

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J Brunce
6/5/2015

 You were pleasant, Polite, Professional, friendly making my time during the test extremely comfortable.

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A Mathias (18)
5/5/2015

 All staff are friendly and helfull.  Made me feel comfortable whilst having my eyes tested.

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A Segadelli (62)
5/5/2015

 I Always look forward to my visits.  The visit is always conducted very professionaly but with a little humour.

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N A H Brondon
1/5/2015

 Very Good for all aspects of the visit.

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K Blanchard (18)
1/5/2015

 The person i saw was very friendly and very professional. It was a pleasant visit.

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Overall
D Mee (49)
29/4/2015

 Excellent thorough examination, friendly service and helpful explanation of the findings and results of the examination.  Highly recommeded service.

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Eye Test
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D J Smith (84)
17/4/2015

 Very professional, very helpful and makes you feel at ease.

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S Phillips (51)
16/4/2015

Mr Stout is always friendly and gives an excellent summary/explaination of the whole eye exam. Very satisfied, as always. Thanks

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K Bowen (38)
16/4/2015

Myself, husband, son and daughter have our eyes tested here. Very pleased with the service, my son has had a patch for his eyes but now fine. My daughter hopefully will be trying new contact lens treatment when she is 9yrs old. Very happy

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G Jones (72)
16/4/2015

 Very glad i took advice from others to come here!!

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S Baglow (53)
16/4/2015

Always feel relaxed, frienfdly atmosphere, really helpful if i have any problems with my glasses 

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Eye Test
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Overall
D Craven (27)
16/4/2015

 Whenever i visit Bater and Stout i fell the advice im given is always professional and in my best interest.  I look forward to my check up and seeign the friendly staff.

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J Cassidy (65)
15/4/2015

I Shall Return

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A Young (57)
15/4/2015

Had to return due to not being able to get along with glasses but Mr Stout was a gentleman. The Problem was to do with my not telling Mr Stout my specific needs

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J Ball (71)
15/4/2015

Always a nice place to visit, very friendly and polite. Thank you

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A Brittian (57)
15/4/2015

Always a first class service

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E Edmundson (66)
15/4/2015

Seen without a long wait, no sales pressure

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J Doherty (7)
14/4/2015

Excellent service, very nice and positive for children

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Overall
L Harrington (21)
11/4/2015

Really good service, any questions are always answered thoroughly, along with any concerns. Testing is efficient and also thorough and all staff are always friendly and professional. Would recommend to anyone!

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H Brown (67)
11/4/2015

Very Helpful, I must say that the text I received re:apt was excellent

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P Kurian (38)
10/4/2015

Ive been with Bater & Stout Opticians for last 4 years, every time they remind me of my check ups and the service is excellent

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Eye Test
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M Bird (57)
9/4/2015

My second visit to Bater & Stout, I was pleasantly surprised by the comprehensive examination.

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B Randall (55)
9/4/2015

Very happy, helpful and explained everything in a very understanding way, thank you

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A Williams (44)
9/4/2015

 The Children feel relaxed and the optician is very good with them.

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J Alford (44)
8/4/2015

I was welcomed as a friend and the whole experience of my eye sight test was warm and friendly. Will recommend Bater & Stout to all my family and friends

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E Williams (13)
6/4/2015

Excellent Service – Very informative to parent and child

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Overall
B Cook (62)
2/4/2015

Very thorough eye examination, my concerns were listened to and I had a full explanation and reassurance of the concerns I raised

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Overall
S Thomas (31)
2/4/2015

They are friendly welcoming and helpful and do their best to accommodate any wants and needs

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C Plambeck (10)
2/4/2015

Mr Stout is very natural with children, Makes the experience fun. Well done to you!

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Overall
L Branningan (13)
1/4/2015

Called for an emergency eye sight test on my son, was seen very quickly and the service could not be faulted. Thank you

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A Howells
1/4/2015

I take all my foster children and when mine and my husband’s eye test is due, we will be coming here as well.

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Overall
M Griffin (67)
1/4/2015

First class and friendly, all aspects were fully explained

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L Evans (50)
13/3/2015

Friendly, professional help & advice, Clear explanations always given, would thoroughly recommend to family and friends

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