We take our customer feedback very seriously and love to here from our customers regarding our products and services.
Here are just a few testimonials we have received.
Friendly and Professional staff, Good with children. Would highly recommend Bater and Stout to all family and friends.
Optician made us feel at ease and my youngest daughter who is 3 did not want to leave as she was enjoying it too much. Stress free experience!! Thanks.
Always feel at ease and have total faith and confidence in their care which is always of highest quality and standard of service.
Always takes time to answer questions and explain things if requested in a courteous fashion.
All staff are very friendly from the moment I walked in to when I left, you can really tell Mr Stout cares about your eye health. The whole experience was a pleasure.
We were so pleased with the way in which the eye test was carried out, espeically with a young child. Lots of patience and humour.. Thank you
Tony was amazing with my daughter, so calm, patient and friendly. Thank you so much.
My check-up was carried out efficiently and professionally with a pleasing result that my eyes are in good condition.
Very informative talk about my childrens eye health/test.
A very pleasant experience with very friendly experienced practitioners
Always a very warm welcome, excellent. Mr Stout is an expert in his field, very polite and thoughtful, always a pleasure to attend appointments.
It is always a pleasant experience, the professionalism and specialism is second to none and you know you are in safe hands.
Very friendly and professional
Always very helpful & Kind
All very professional, friendly and felt very welcome. (Like the new design you have done to the opticians) Very smart and clean looking.
Completely wonderful - friendly, professional, courteous, thorough, excellent explanations.
Always a welcome, a laugh and 100% satisfaction.
Excellent service, thanks.
I have total faith in Bater & Stout, they identify problems immediately and act on them. I have visited other opticians over the years and none have the same standard of professionalism - Well done you!
When I do visit Bater & Stout I feel you actually care about our eyesight and always return, so now I wont go anywhere else and do recommend you to other people.
After my GP advised me to arrange an appointment, I was so very glad of the prompt service also the assurances I was given after vigorous tests. Thank you
Very pleasant experience and I felt confident that I am having a thorough test. I feel very relaxed.
Always a good experience & feel I have been treated with the best knowledge and complete trust.
Pleasant surroundings. Friendly and helpful staff. Informative and unbiased advice. Helpful and pleasant experience.
Made my sons experience lots of fun so no fear of coming for tests. My daughter even took part in some of the tests so lots of fun.
All staff were friendly, professional, and welcoming. The optician explained everything in great detail and answered all my questions.
Quick & efficient, friendly yet professional. Excellent - from my eye test to frame selection to concluding the visit. First class, Thank you.
Pleasant, friendly, no delay A+
Efficient, friendly and caring teamwork between receptionists, technician and opticians.
I have always felt comfortable in the close contact, dark room environment necessary for eye tests. Absolute faith in skill and care given, with explanations and reassurances.
Friendly and informative with no-one trying to sell glasses even though there was a very slight alteration in eyesight test.
The staff are very friendly and professional. You are always called on time and they always advise you on which type of frames to have to suit the shape of your face.
Thorough eye examination, good follow up arrangements put in place to identity any ongoing issues.
Warm welcome from all members of staff. Friendly and curteous examination, Information was excellent and reassuring.
Very friendly staff, fully explained my eye problem "astigmatism"
Very friendly and relaxed atmosphere. Appointment on time, no delays, professional setup, very pleased.
Very helpful staff & most thorough eye examination I have had, being a spectacle wearer all my life.
Very good service, professional, given correct diagnosis as far as I am aware. Hoping for a good outcome.
Very professional informative and friendly with no pressure to buy, so much better than the chain opticians.
Always helpful and cheerful in shop and on phone. Any questions answered and feel confident with level of test. Service with a smile always, Thank you :)
Everyone friendly and helpful. Good selection of frames. Happy with Eye Examination.
Ive been coming to Bater & Stout Opticians for over twenty years, before that my late husband came there and has always been most impressed with my treatment and welcome.
Easily got an appointment at the time and date I wanted. You have such a friendly and knowledgable staff that you feel confident that you are having the best service. I would have liked a little more time taken over the examination. Reassured my eyesight is fine, thank you for giving me peace of mind.
As a visitor for the first time, I was impressed by the extremely thorough examination conducted in a very relaxed atmosphere. First class start to finish.
Professional. friendly & never felt rushed. Will be bringing my children here when they are old enough. Thank you!!
Was pleased by professionalism, especially by optician. Overall I had a good service.
Very thorough, very patient with the elderly and very informative as to what was available - Overall excellent.
I found it very helpful and I learned several things that was useful and I intend putting into practice.
Very efficient, friendly welcoming staff. Professional but friendly. Would highly recommend.
I have appreciated service which has been unfailing, thorough, professional and caring.
Visiting any medical establishment has never featured high on my agenda, I found the service relaxed and professional. If i'd realised that eye tests were not so difficult, i would have definetly visited more often than once every 16 years.
As a regular client, my visit on this occasion was as usual, professional, and most thorough in dealing with all problems of my multi eye conditions
Very good experience, friendly service, good selection :-)
Friendly and professional sevice, relaxed my daughter very well
Excellent when examining my daughters eyes, professional and friendly. Explains what is happening with the eyes.
Very professional and excellent. Manner with children made it fun, Thanks
I thought the experience was something I havent experienced before, Pure brilliant.
I am a long time client, if I were not happy with the service, I could have chosen from the many other opticians available. That I havent is the best recommendation.
You are treated like one of the family.
Our whole family use Bater & Stout, we have always had a warm, friendly service and cannot fault any aspect. Thanks so much. Brilliant
Only ever went to one opticians practice since 1947, which has now closed. This opticians has the same personal experience.
Every visit is pleasant! The staff are incredibly friendly, and their professionalism is of the highest. 10/10!!
My eye test was very thorough and professional. On my previous visit, I was advised that replacement glasses were not necessary, I was grateful for honest advice and not being pursuaded to buy glasses on this visit. On this visit I decided to have new ones and received pleasant and helpful advice, thank you.
Always very friendly and welcoming. As a dad - very warming to be told/explained as of what tests are for.
Very pleasant, staff service and approach to be commended!!
From the moment you arrive you are made welcome, very friendly & polite. The examination and sheer professionalism was brilliant. First class from start to finish. Thank you
Each time myself or a member of my family visit the opticians we are welcomed with a friendly and welcoming service and a excellent eye examination, thank you
My visit was very pleasant and the staff polite and very welcoming. Mr stout was courteous and very thorough in his examination.
I appreciated the consideration given to the fact that I am very deaf.
From the moment you enter the door everyone is caring, helpful and friendly. But most of all the optician makes you feel comfotable and welcome. Plus the examination is not rushed and there is continuous and clear communication and explanation throughout.
Seen on time for your appointment a very friendly atmosphere in the waiting room.
C particularly enjoyed squeeking the pig and hoking the horn!!!!
Brilliant, fast service. Optician generously made time for contact lens consulation at short notice. Staff are welcoming and genuinely keen to help.
My Experience was very good, It was welcoming and proffesional at the same time.
Really child friendly excellent service and experience. Full examination provided to both my son and myself.
They are very friendly, very helpful. The optician was outstanding.
A highly professional service in a friendly and relaxed environment.
Professional - Caring - Willing to explain facts
Young girl friendly and helpful on the desk - Lindsay friendly and experienced, picked up smallest problem and allowed me to decide what I wish to do about purchasing glasses when I am ready.
Found everyone very helpful and thorough in their eyes test. Service very good.
I was seen straight away without an appointment because I was in pain. The staff were very kind and Mr Stout helped me with the pain and spoke to the hospital for me.
Very welcoming and gives plenty of information when having an eye test which is very good and reassuring.
This was the first time D had had an eye test, She was put at ease and Mr Stout's friendly approach put her in the right frame of mind. It was a fun experience for her. Thank you
Find you friendly and you put me at ease, very helpful and i dont feel embarrased when trying on glasses.
I am glad I have seen Mr Stout, He saved my eye sight.
I felt comfortable having eye test and felt there was no rush, especially choosing frames.
The whole experience of visiting Bater and Stout was exceptional, Ive had eye/vision problems for many years but never been offered the lovely support I have from Bater and Stout.
Attended with my son who has aspergers and asked a lot of questions, very friendly patient optician. Fantastic service =)
My visit to Bater and Stout Opticians was good, the receptionists was very friendly and put me at ease, but I haven't had any problems before anyway. they have always been friendly.
Very good friendly service. Thank you :)
Good, Friendly service, thorough eye test. I have confidence in their care of my eyes.
Have been a client for many years and always felt I was being treated in a most professional way. Everything was explained in an easy to understand way.
Really pleasant and helpful staff, and coudn't ask for a better service.
Been here a good few years. Brilliant service & would highly recommend other to come here.
Thank you to Tony for making M and I's visit so child friendly!! And for taking the time to explain things.
Service is always efficeint, prompt and friendly. On this occasion my mother was experiencing difficulty reading due to a cataract in her only functioning eye. Mr Stout took time trying out options available to her and has secured a magnifying glass via a welsh assembly scheme.
Very impressed with service and helpfulness of staff. Very reassured by explanations given after eye examination too.
I find everything excellent, I really like the concept that you ring the patient the day before the appointment to remind them.
Very nice that I could walk in to enquire and then be seen to there and then.
Excellent eye examination. Mr Stout very professional and explained everything clearly, very pleasant and professional manner.
I was very worried about floaters in my left eye, I was reassured and had various tests. All staff are very helpful.
Was nervous but put at ease by receptionist, and very happy with the test. Optician was friendly and professional.
The staff are friendly and approachable as well as knowledgeable. I would highly recommend the service to friends and family on this basis.
This is the most thorough eye test that I have ever had (including hospital) Most professional and very friendly.
Very plesant, cheerful and always helpful. Mr Bater always puts you at ease and I trust him 100% with my vision. Most helpful
All staff were excellent, the optician was very informative and explained what he was doing and what it meant, Excellent staff :) :)
Everyone is so friendly and makes you feel special.
The first visit was friendly, welcoming and made F feel at ease. The optician was caring giving out his personal mobile number to contact him if any further problems over the christmas period.
Wonderful experience for my son who wants contact lenses. Was even given a quick trial of a lens.
Staff are always welcoming, friendly and helpful. The eye tests and contact lens checks are always thorough. The optician helped me choose glasses that suit my face shape and style.
Its always a plesant experience, friendly outgoing staff whose smile lights up an often dismal day.
Examination was thourough and friendly and to time. Receptionists are helpful.
The optometrist was absolutley fantastic!! J thoroughly enjoyed his experience today.
Everyone I encountered on my arrival has been so warm, friendly and welcoming. Truely lovely experience.
I have always seen Mr Bater who has answered all my queries knowledgeably and I have faith in his expertise and experience. I have no qualms about seeing Mr Stout as more exerience gains more knowledge.
I broke my glasses resulting in needing a new pair. I called for an appointment - Very helpful and on the same day (saturday) Brilliant service.
Professional, friendly and trustworthy. No-one enjoys an "exam" but this experience was head and shoulders above others.
Warm friendly welcome, thorough explanation of all the procedures. Helpful staff too with fitting.
I was seen on time, had a fun examination and left happy. Dad was well informed regarding my eye health. Thanks
My Husband and all three children visit your opticians, we always feel welcome and there is a friendly atmosphere. The eye tests are very thorough. I will highly recommend Bater and Stout Opticians.
I feel that Tony stout and I have a good rapport we seem to share some common interests and possibly similiar interests in our pasts, and we have a similiar sense of humour.
I always worry about anything to do with my eyes and was put at ease due to the way everything was. Very professional and friendly, I was impressed and would recommend this opticians to everyone. Tony was a true gent. Thank you
I was always put at ease and all issues were discussed clearly. It was an informative scenario, which has contributed to the up keep of my optical health.
Friendly welcome, staff seem to know my name!! re-assuring examination. Always feels at ease. Good job!!
Mr Stout was fantastic - and very professional. He explained everything to me and put me at ease (havent had an eye test before)
Very nice, funny and friendly. My daughter was happy with the test and happy with the glasses she wanted.
Mr Stout was very friendly and carried out a thorough eye test, explaining each step to me.
Friendly staff at desk - helpful and accommodating. Tony the optician was very thorough and patient. The examination room was rather small for the wheelchair but we managed.
Very friendly and can have a laugh.
I found my visit to the shop very friendly and informative and very professional, and I was made to feel at ease.
Always find the eye tests are thorough and useful follow up advice is given. New glasses are only recommended where change is significant.
I came back to Bater and Stout as I knew I would have a thorough eye examination.
Had eye test everything was good, very good choice of frames which I always change every year.
Every visit is always a pleasure, from the warm friendly welcome right through to glasses pick up. Tony Stout is one of the most professional people I have ever known amd his customer service is second to none.
It was very friendly, very professional. I would recommend it to people.
My 6 yr old daughter is a patient of the opticians and finds coming here very easy considering she needed drops.
Really friendly at the desk and on the phone. Optician was really understanding and explained everthing clearly. Had great support to choose my glasses and was surprised they were ready the same day.
Optician was very friendly and professional. Put my son at ease immediately. Thank you xx
Fab service, friendly people, will not have any issues bringing my nervous child again.
Put at ease
Friendly & Humorous
Thorough and reassuring
I was very impressed with the professionalism and how much help all the staff gave me. Thank you so much for the help.
From the initial appointment call to the collection of my glasses the overall experience was enjoyable. The staff are very welcoming, helpful and do their job well. No complaints at all.
Was put at ease about problem, everything was explained clearly, was not put off by resistance by hospital staff on phone about need to have further investigations at hospital that evening.
I dont have to wait long before being seen too, I have a thorough examination, staff very friendly. I never have to wait long for my new glasses.
Pleasant, variety of different specs, Staff very helpful, Would recommend to others.
Always greeted with a smile and everyone helpful, everyone has time to listen to any problems you may have, however trivial. Thank you.
Just a quick thank you for the diagnosis report as requested by the disability support dept of the Open University. It describes perfectly my condition and will assist in the programme of support available to me.
Also thank you for my wonderful little visum magnifier which rarely leaves my side now unless it's on charge! You've no idea of the difference it has made to everyday tasks.
Finally thank you for your continuous excellent ,professional service from the moment we arrive at reception right through to the eye examination and after.
I can't recommend you highly enough.
The optician made the visit fun for my little boy, He already wants to return. Faultless!!! *****
My late husband and i have always liked the professionalism and friendliness of all the visits and service we have recieved at your morriston branch. I like the welcome and friendly service i always receive.
Always recieve excellent service and you look after my daughter really well. Caroline is a credit to you and is so knowledgable and amazing with H. Thank you!!
Whenever I visit the shop, I feel comfortable and at ease. Always feel able to tell the staff exactly what I want. Never feel under pressure to buy new frames.
Staff was polite, friendly and helpful. Eye test was carried out in a professional and efficient fashion. I would recomend this opticians to my friends.
Very good - Optician had lots of patience with my son as he is not keen on having his eyes tested!! Friendly and helpful service too!
I got to choose new glasses, So I am very happy!!
Always helpful, staff willing to adapt to my needs, wouldnt go anywhere else.
We had excellent fun honking the horn after our eye tests!!
Excellent in all aspects!
Amazing as ever, can't fault anyone or anything.
Appointment on time, helpful text appointment reminder the day before, friendly service. Put my daughter at ease, overall very good.
My sons overall experience at Bater and Stout opticians was very good
Always welcoming, Mr Stout always remembers who I am making it a more personal experience.
It was a fun experience with a kind man!!
Staff are very pleasant and helpful, you are made to feel at ease from start to finish
Ive been seen by each member of staff as Mr Bater pointed out to me, I have always been impressed from tests to supplying glasses to minor repairs and new cases when required, always a friendly welcome whenever I need anything or just making enqiries. Thank you
Very professional showing high levels of care and feel safe in your care!!
Mr Stout radiates confidence and sympathy despite my serious problems
Very helpful staff who will spend as much time with you as needed.
Prompt courteous service, shop well presented and spectacle frames clearly identified,
Receptionists - good telephone manners, helpful and polite. Opticians - thorough, professional and polite. Would not think of changing opticians.
Always very pleasant and helpful. each visit I make I laways learn a bit more of the way my eye's work and the explainations are on going concerning the whole eye.
I always found all of the staff, friendly, helpful and efficient.
Always feel cared for and very welcome
My first visit to Bater And Stout Opticicans was excellent, I had a thorough examination, which I was very pleased with.
Very friendly staff and examination was fun :-)
I have always left feeling that I have been seen to properly.
My visit was a good experience the optician was friendly and explained everything as we went through the examination.
We visited and was made to feel very welcome. Friendly and professional and the boys were totally at ease throughout the examination. Many thanks once again.
I arrived at 12:45 on a saturday!! I wasnt turned away and i was checked thoroughly even though they were closing. I was reassured at all times and a follow up appointment was made within a week.
I have always been treated with the upmost courtesy and professionalism. I would highly recommend Bater and Stout Opticians.
Very friendly, Informative, made to feel at ease. I completely trust the advice i am given - always objective and professional
As always, great friendly staff & Tony, very Professional and good fun!! Fab experience!!
As stated above, I have been a patient with Bater and Stout for over 20 years. The service and attention by staff is impeccable, would recommend to anyone.
My first visit to Bater and Stout was with my grandfather as he comes here and the staff are very friendly and suggested an eye test after expaining my difficulties.
The appointment system is flawless. The staff are friendly, helpful and have an obvious pride in their practice. My eye test was thorough and informative. I would recommend Bater and Stout as an optician of choice, as a customer I always feel valued.
Whenever I come it is very friendly they are helpful and always inform me on the new things they have available. Wouldnt go anywhere else.
Brilliant, friendly and helpfull staff. Confident of a high service everytime we visit. Thank you
Quiet, not long to wait, friendly & clean
Excellent Service, staff give warm welcome, chatty, plenty of information.
From entering the shop I was made to feel welcome and comfortable, and kept informed of what was happening.
Very friendly and professional always willng to help
The service was very efficient and friendly.
Brilliant service from all the staff, fab opticians.
A lovely experience coming to the branch, staff always polite and always very helpful.
Very good, & makes my child happy to come for eye test.
My son had an amazing experience with Mr Stout, the patience and willing to please was exceptional.
I have been coming to this opticians for some years now and im always very happy with the service from both receptionists and the optician,
Quick and efficeint - Optician was very nice and explained everything well, the photos of my eyes were fascinating!
Happy experience to know my eyes are getting whatever care is needed.
Always pleasant reception staff, very confident with examination received.
All staff are lovely and are extremely helpful with any questions or concerns =)
A very good and helpful experience, explained everything in detail. would highly recommend to others
It is always a pleasant and friendly atmosphere. They provide distractions for the younger children which is always helpful.
Brilliant, really efficient and gave that personal touch by phoning home to check on my progress.
Im happy to have my eyecare looked after by Bater & Stout, and always recommend to family and friends.
The first impressions are the friendly greetings by staff who were very helpful, The eye test itself was done in a very friendly and profesional manner.
I have always recieved excellent and efficient service at Bater & Stout, and i shall continue to come here for this service.
Bater and Stout provide a professional and friendly service . second to none - very satified.
The staff are very friendly and always give a smile when you call. Always a pleasure to call.
Extremely professional, they ask you questions and you also have an input as well.
I have been coming to Bater and Stout opticians for a few years now, all my kids come too and we always get a good and friendly welcome.
Over the years I have had the confidence in the opticians professionalism and expertise. Thanks
Very friendly and helpful, as I was handicapped at the time.
My Mother in Law and I recieved a friendly warm welcome. Her eye problems were outlined and the service given was excellent, Thank you.
I would not go anywhere else for my eye test. Completely trust Tony Stout; who answers my questions/queries with professionalism. The staff are always so helpfull.
My appointment was punctual, everything was explained clearly at every stage.
Excellent customer care as always, the staff are welcoming and the service is professional. The optician always offers to help me with specific eye problems when I am unable to get to the hospital.
Very welcoming and friendly staff, made me feel very comfortable whislt being seen by the optician. Very informative and un-nerving.
Confident with opticians on every visit as only the best for each individual customer is provided and as customer we feel strongly about this.
Felt safe and happy to be seen :)
Always a pleasure at my age to be given a friendly welcome and by professionals
Great service & had glasses the following day!!
Receptionist staff friendly and helpful, Mr Stout very professional, friendly and happy.
A warm welcome, professional, excellent, made comfy and relaxed.
Excellent, professional and friendly service. Able to answer questions and concerns I had, have recommeded and will continue to recommend.
Friendly, professional, welcome, efficient, well informed service and overall high quality.
Very friendly service, Thorough examination of both children. Texting service good at reminding of appointments.
Each time my wife or myself have to visit all the members of staff are always friendly and helpfull at all times.
I enjoy visiting Bater & Stout, the staff are always helpful and they take time to explain everything to you.
I have always been happy with the service that I have received from all members of staff.
Excellent service, wonderful with my son explained everything to me, not much room for improvement :)
The children enjoyed the experience very much.
Very pleased, lovely atmosphere and very friendly and professional, fabulous with my daughter.
Started using Bater & Stout after having poor eye care at a major chain opticians. Care has been excellent throughout my years as a customer.
Good Good Good. What more can I say? I come sometimes moody but always leave with a smile on my face. HAHA!!!
I found my experience very easy and welcoming. never had any problems, very happy with the current service.
You were pleasant, Polite, Professional, friendly making my time during the test extremely comfortable.
All staff are friendly and helpfull. Made me feel comfortable whilst having my eyes tested.
I always look forward to my visits. The visit is always conducted very professionaly but with a little humour.
Very Good for all aspects of the visit.
The person i saw was very friendly and very professional. It was a pleasant visit.
Excellent thorough examination, friendly service and helpful explanation of the findings and results of the examination. Highly recommeded service.
Very professional, very helpful and makes you feel at ease.
Mr Stout is always friendly and gives an excellent summary/explaination of the whole eye exam. Very satisfied, as always. Thanks
Myself, husband, son and daughter have our eyes tested here. Very pleased with the service, my son has had a patch for his eyes but now fine. My daughter hopefully will be trying new contact lens treatment when she is 9yrs old. Very happy
Very glad I took advice from others to come here!!
Always feel relaxed, friendly atmosphere, really helpful if I have any problems with my glasses.
Whenever I visit Bater and Stout I feel the advice i'm given is always professional and in my best interest. I look forward to my check up and seeing the friendly staff.
I Shall Return
Had to return due to not being able to get along with glasses but Mr Stout was a gentleman. The Problem was to do with my not telling Mr Stout my specific needs
Always a nice place to visit, very friendly and polite. Thank you
Always a first class service
Seen without a long wait, no sales pressure
Excellent service, very nice and positive for children
Really good service, any questions are always answered thoroughly, along with any concerns. Testing is efficient and also thorough and all staff are always friendly and professional. Would recommend to anyone!
Very Helpful, I must say that the text I received re:apt was excellent
Ive been with Bater & Stout Opticians for last 4 years, every time they remind me of my check ups and the service is excellent
My second visit to Bater & Stout, I was pleasantly surprised by the comprehensive examination.
Very happy, helpful and explained everything in a very understanding way, thank you
The children feel relaxed and the optician is very good with them.
I was welcomed as a friend and the whole experience of my eye sight test was warm and friendly. Will recommend Bater & Stout to all my family and friends
Excellent Service – Very informative to parent and child
Very thorough eye examination, my concerns were listened to and I had a full explanation and reassurance of the concerns I raised
They are friendly welcoming and helpful and do their best to accommodate any wants and needs
Mr Stout is very natural with children, Makes the experience fun. Well done to you!
Called for an emergency eye sight test on my son, was seen very quickly and the service could not be faulted. Thank you
I take all my foster children and when mine and my husband’s eye test is due, we will be coming here as well.
First class and friendly, all aspects were fully explained
Friendly, professional help & advice, Clear explanations always given, would thoroughly recommend to family and friends
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